Shipping Information

Shipping with Care – From Our Hands to Yours

At Helen & James, every order is personal. Each piece is selected, folded, and packed with the same care and attention we’ve given in our boutique for over three decades. We want it to arrive just as thoughtfully as it left us.

Processing Time

Please allow 4–8 business days for us to prepare your order with care.
This time ensures every item is checked, packed, and meets our quality standards.
During peak periods or for select sizes and styles, processing may take slightly longer.

Shipping Time

Once your order is ready, it will be sent directly to your door.
Estimated delivery times:
5–15 days, depending on your location and local carrier conditions.
We ship using trusted partners to ensure safe and reliable delivery.

Shipping Costs

Complimentary Shipping
We’re pleased to offer free shipping within the USA, Canada, Australia, the UK, and New Zealand as a thank you for supporting our farewell collection.

Tracking Your Order

Once your package is on the way, you’ll receive a confirmation email with a tracking link, so you can follow your delivery in real time.

Possible Delays

While we work diligently to fulfill and ship on time, please note:

  • High order volumes may extend processing times

  • Carrier delays can occasionally affect delivery timeframes

  • Remote areas may experience slightly longer transit times

Need Help?

If you have any questions or concerns about your order, we’re here to help.
Contact us anytime at info@helenandjames.com, and we’ll ensure your experience is as smooth and personal as your purchase.

Thank You

Your support means everything to us.
Thank you for giving us the opportunity to send you a piece of our story. We can’t wait for you to receive it.